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These terms were last modified on 1st October 2023.

It is essential that you read the following information about our Internet Access service. Your use of our Internet Access service constitutes your agreement to our terms and conditions of use.

General Terms

  1. Puffin Industries (Projects) Ltd (“we or us”) are providing this Internet Access service.

  2. Please bear in mind that our basic Internet Access service is free. The “NR33 Free Public Internet” allows 90 minutes of free access per day, while the “NR33 Premium Public Internet” network is available for a small charge.

  3. We do not guarantee the availability or speed of our Internet Access service nor are we responsible for slow response times, the non-availability of any web site nor any other issue that interferes with your use of our Internet Access service.

  4. We are not under any obligation to you to provide our Internet Access service nor are we liable to you (or any third party) in any way if our Internet Access service is not available for use.

  5. We may terminate provision of our Internet Access service without notice and at our discretion.

  6. Use of our Internet Access service is entirely at your own risk and we will not accept any liability for any loss of any kind.

  7. We cannot guarantee that our Internet Access facility will be compatible with any device or hardware.

  8. We are not responsible for your device’s or hardware’s inability to use or access our Internet Access service caused by the state of your device or hardware.

  9. You acknowledge that our Internet Access network is unsecured and information sent over the network may be visible to others.

  10. We cannot be held responsible for the privacy or security of your activities. It is strongly recommended that you use a personal firewall and take due care when transmitting confidential information such as credit card details over the Internet. For further information about online security, go to We cannot be held responsible for any losses resulting from sending confidential information via the Internet.

  11. It is your responsibility to provide antivirus and malware protection for your device or hardware. We will not accept any liability for damage to your device or hardware through you using inadequate security settings or your failure to protect your device by using appropriate software, nor are we responsible for any viruses or spyware which may be downloaded on to your device while using our Internet Access service.

  12. We assume no responsibility for the safety of your device or for laptop configurations, security, or data files resulting from connection to our Internet Access service.

  13. We cannot provide technical assistance to you in relation to using our Internet Access service.

  14. Printing is not available using our Internet Access service.

  15. We provide access to the World Wide Web for basic web browsing, but do not provide telnet, ftp or Internet Relay Chat software.

  16. To minimise access to inappropriate material we block certain web sites and chat rooms using filtering software. This software, however, may not always prevent access to such material and we are not responsible if any unsuitable sites have not been blocked. If you find a web site that has been inappropriately blocked – or that you feel should be blocked – you may request that the site be changed by email to

  17. If we decide the site complies with our acceptable use policy, we shall unblock it. We would hope to unblock the site within 10 days but it may take longer so please do not rely on the site being available.

  18. We monitor use of our Internet Access service, including web sites visited. As providers of an Internet service we are responsible for responding to official requests for information from the police and for complying with legislation such as the Data Protection Act 1998.

  19. We are not responsible for the accuracy, validity or legality of any information made available through the Internet.

  20. We are not responsible in any way for goods, services, information or any other materials or content you obtain through the Internet while using our Internet Access service.

  21. Where you have indicated that you are happy to receive emails from us, we may send emails to you with that information but the frequency and content of those emails will be at our discretion and we accept no liability for the accuracy of the information we provide to you.

NR33 Free Public Internet £0
Time Limit: 90 minutes
Web & Email Traffic Only
NR33 Premium Internet £TBC
Time Limit: 4 hours
Web, Email & VPN Access

Data Protection

  1. We provide our Internet Access service to you in accordance with our privacy policy (see below)

  2. Generally, we may use, and you consent to us using, the personal information you give to us when you sign on for our Internet Access service for the following purposes:

  3. To contact you for feedback to evaluate and/or develop our Internet Access service

  4. To provide you with information

  5. For statistical purposes to monitor the use of our Internet Access service

  6. To disclose to a regulator, court, law enforcement service, or other public body under any regulatory, government or legal requirement.

Your Responsibilities

  1. You are fully responsible for all activities and communications that take place during your use of our Internet Access service.

  2. You shall use our Internet Access service in accordance with our Acceptable Use and Fair Use policies.

  3. You must not attempt to gain unauthorised access to any computer, computer network, system or information or engage in any illegal or unlawful activities.

  4. You must not deliberately search for pornographic, obscene, violent or racist materials or use search terms considered to be obscene, racist or offensive. The Internet Access service is filtered but this is not always effective in blocking unsuitable material. You must take responsibility for your own use of the service and your own activities.

  5. You must not send e-mails or messages, post blogs, publish or download content or carry out any other activity through our Internet Access service in any way which is offensive, racist, discriminatory, obscene, promotes violence or public disorder, is intended to deceive, infringes copyright or other intellectual property rights, breaches confidential information, privacy or any other rights or is done with any criminal or terrorist intent.

  6. You must not use our Internet Access service to send spam emails or other unsolicited advertising or promotional materials.

  7. Many of the pages on the Internet are subject to copyright. Do not infringe any of the copyright regulations that apply to web pages.

  8. You will indemnify us and any organisation managing and/or supporting our Internet Access service against all losses, damage, expenses (including reasonable legal costs and expenses), liabilities or claims arising out of you breaking any of the terms and conditions of use of our Internet Access service.


Photo Credit: By Tim Parkinson from an original at, CC BY 2.0.